Hertz rapid city airport1/29/2024 ![]() ![]() When I did I gave her my driver's license and my Amex gold card, she saw that there was a reserved car with my name but the problem was she had a different credit card listed with the reservation. I don't know how long it took me to speak with the rep. The line itself is maybe only 12 people, but as I'm sure any regular car rental customer is aware this line can take as much as an hour. Instead I had to stand in line to speak with a rep. I should have seen my name on this board, but I did not. There is a huge light up LED tote board at the Hertz agency office that has names of Gold members listed with the parking spot of their waiting vehicle next to them. ![]() Little did I know that it would cost me 3 hours and almost 3x the money I had already laid out to be able to leave the hellish maze of bureaucratic ** that is Hertz car rental agency. I thought I was all set, all I would do is hop off my late 11:30pm flight and take the air train over to Hertz and be off and driving.
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